Policies

General

The aim of this website is to provide you with a wide range of information about Francis Clark Financial Planning and to update you on current business issues.

The content of this website is for guidance only and professional advice should be obtained before acting on any information contained within these pages. No responsibility can be accepted for loss occasioned to any person as a result of action taken or refrained from in consequence of these contents.

For policies that relate to the PKF Francis Clark LLP group and any subsidiaries (including PKF Francis Clark Financial planning and wealth management) such as Modern Slavery please visit their site: https://www.pkf-francisclark.co.uk/policies/

Data Protection

Francis Clark is committed to protecting your privacy and will not sell, trade or rent your personal information to others. We may use contact information you give us to tell you about changes in our services or about features we think you will find interesting.

Francis Clark may use cookies to improve the website and personalise your experience. If you set up your browser to reject the cookie, you may still use the website.

You may unsubscribe from the Francis Clark email newsletter at any time by following the instructions on the bottom of the newsletter. If you wish to be removed from Francis Clark postal mailing lists please write to:

Francis Clark Financial Planning
Vantage Point
Woodwater Park
Pynes Hill
Exeter
EX2 5FD

Accessibility

When creating this website, we aimed to make something that’s accessible to the widest possible audience, regardless of technology or ability. We worked, and actively work, to increase the accessibility and usability of the website by testing in a number of browsers, screen readers, accessibility and HTML validators and other web tools. By doing this, we align ourselves with many of the available standards and guidelines set for websites on the Internet today.

The site has been built using code compliant with W3C standards for HTML and CSS and checked with the W3C Markup Validation Service. We aim for the site to display correctly and uniformly across all major current browsers and the use of standards compliant code should mean any future browsers will also display it correctly. However, whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability and attempt to ensure that all the content validates and displays correctly, it is not always possible to do so in all areas of the website.

For users with disabilities or technological disadvantages we’ve aimed to make the site as easy to use as possible. This includes the addition of a sitemap listing all cross site content and the good use of underpining design to ensure that users without styles, images or javascript can still operate the site and access the majority of the content as easily as possible.

If you’d like to increase or decrease the size of the text on this website, it can be done in the following way:

  • PC / Internet Explorer 6 – From the top menu bar, select View and point to Text size.
  • PC / Internet Explorer 7/8 – From the menu bar underneath the search field, select Page and point to Text size.
  • PC / other browsers – Increase text size: Hold down the CTRL key and press +. Decrease text size: Hold down the CTRL key and press -.
  • Mac / all browsers – Increase text size: Hold down the Command key and press +. Decrease text size: Hold down the Command key and press -.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing any areas of this website or have any comments or questions, please don’t hesitate to contact us.

Cookie Policy

By continuing to use this site you agree to our use of cookies as described in this Cookie Policy.

In this section you will find information about the cookies may be set when you visit a this website and how to reject or delete those cookies.

Topics:

  • How to control and delete cookies
  • List of the main cookies on this website
  • Third Party Cookies
  • Local Shared Objects (Flash Cookies)
  • Admin and members areas of this website

1. How to control and delete cookies

This website will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this website you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.
This website uses services provided by other companies (e.g. Google, Facebook ) who also set cookies on this website on our behalf in order to deliver the services that they are providing.

If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please continue reading.

2. List of the main cookies on this website

This is a list of the main cookies set by this website, and what each is used for.

Cookie Name Purpose
PHPSESSID quickscore This is a session cookie stored in the computer’s memory only during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed.

This cookie stores a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly.

Session cookies are never written on the hard drive and they do not collect any information from the user’s computer. Session cookies expire at the end of the user’s browser session and can also become no longer accessible after the session has been inactive for a specified length of time, usually 20 minutes.

This cookie may also be used to store information such as the contents of a shopping cart or to provide feedback messages to users during your browsing session.

ref_check This session cookie is set to true if you have been referred from one of our sister sites. This is checked using the referrer url.

3. Third Party Cookies

This website uses a number of suppliers who also set cookies on this website on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Google Analytics

Cookie Further information
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This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of cookies in order to evaluate your use of this website and enable us to carry out actions including (but not limited to) :

  • Tracking the number of visitors to this website.
  • Monitoring the number of users on the website at any given time.
  • Analysing popular content on this website.

Google stores the information collected by these cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to reject or delete this cookie www.google.com

We sometimes embed photos and video content from websites such as YouTube, Vimeo and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube, Vimeo or Flickr, you may be presented with cookies from these websites. This website does not control the dissemination of these cookies.

You should check the relevant third party website for more information about these.

These sites may set a cookie when you are also logged in to their service. This website does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

Login Tools

This website may use a 3rd party service to allow users to login with an account the user hold with a Social Networking site. Examples of this are the ability to sign in with Twiiter or Facebook accounts. This website does not control the dissemination of these cookies which are used to authenticate users.

4. Local Shared Objects (Flash Cookies)

This website may use the Adobe Flash Player to deliver its video content using services or software.

Software and services we use include:

To improve user experience, Local Shared Objects – or Flash Cookies as they are commonly known – are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user’s terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way.

How to disable Flash Cookies:

The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain like bbc.co.uk or for all websites – see http://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications such as this website iPlayer.

Please note that if you disable your Flash cookies for this website you may be unable to watch video content.

5. Admin and members areas

This website contains areas which are not accessible without logging in using a username and / or password. These restricted areas are used for a range of activities including the administration of the website, the provision of members only content, and management of user’s profiles.

Access to these areas is controlled by a Session Cookie which is deleted automatically at the end of your browsing session, however if you choose to tick a ‘remember me’ checkbox to automatically log you in to the account this is managed with a standard Cookie that will be set to persist for a long period of time. Access to these areas via 3rd party systems may also result in a Cookie that will persist for a long period of time, without ticking a ‘remember me’ checkbox, for example access via Facebook connect.

Within these restricted areas other cookies may be set automatically. These cookies are associated with scripts and applications that are used as part of the administration system (for example by WYSIWG content editors).

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